IT support services to keep your business operating 

With so much business being completed digitally, on the internet or on the cloud, efficient business operations is made possible with dedicated IT support. Management of all IT including networks, computer engineering, hardware, software, servers, websites, email providers and the internet is a complex and technical role and requires a team to not only have extensive knowledge of each area but also be available in and out of usual business hours.

The IT focus not only needs to be on the daily operational needs of the business but also the long term strategic goals of the business, allowing the IT technology to seamlessly grow as the business does.

The business also needs protection from the growing number of cyber threats; internal systems, business data and end users all need to be secure.

Proven SA’s certified IT support staff delivers multiple levels of technical support to clients across the Kingdom. We back this up with a Service Level Agreement (SLA) that ensures you have priority access to our trained Saudi- based technical support staff whenever you need it.

Our team is experienced in providing remote and on-site support services to resolve issues quickly and minimize their impact to productivity. At the same time, we keep an eye on best-practices to ensure your IT support is using the latest innovations that the global technical community has to offer.

In alignment with your IT budget and technology requirements, we offer flexible IT support contracts. These provide full technical assistance and predictable ongoing expenses. Whether you want to completely outsource your technical support needs, or you want to simply supplement existing in-house technical IT staff, we are here to help.

What we do

IT Support Services

  • Help Desk and Remote Support
  • Monthly server performance tune-up
  • Monthly desktop and notebook performance tune-up
  • Pre-emptive maintenance visits
  • Rapid response for on-site, remote assistance and network management

IT Security

  • Endpoint protection
  • Antivirus
  • UTM’s and Firewalls

IT Cloud & Infrastructure Services

  • Office 365
  • Exchange Online
  • Cloud Ticketing Systems
  • Hosted PBX and IP Telephone Systems
  • Domains and web hosting
  • IT network infrastructure
  • Routers and Switches
  • Cabinets
  • VPN connectivity
  • CCTV Solutions
  • IOT

We provide round the clock IT support across the business so our clients are confident that their IT needs are handled quickly and professionally. Our services streamline communication across all the departments of the company, both internally and externally.

Our services keep customer satisfaction high, support growing businesses and prevent delays due to software or technology.

Whether you are looking to upgrade core infrastructure, transition over to cloud storage or implement new software processes or need support with an office move, we provide you with the services you need to complete the project successfully.

Our clients range from a small businesses through to multinational organisations with multiple sites and we provide them all with the same high level of service.