The third element is to determine which outsourcing provider is most suitable for your needs and will be able to provide you with the services and technology required. When searching for a provider, consider their scope of work, the agreed price and breakdown, a short term contract with the ability to extend, and performance measures. 

Once you have chosen a provider and have finalised the details of the contract, companies must start the transition process. The company and provider must have clearly defined roles in the process, and merge their individual plans into one consensus plan. Both the company and provider should have an appointed relationship manager to address any challenges that may arise. The agreed upon consensus plan should include a communication plan to the affected and unaffected employees, a personnel plan to address the changes occurring and how individuals should respond, and a transition plan that will explain the schedule of the transition process.

Lastly, to ensure the relationship remains positive and beneficial for both parties. The relationship manager needs to evaluate and monitor the performance of the provider. The original contract should include performance measures, deliverables and due dates; these should be compared with the actual results the provider is achieving, on the performance reports.

Strategic outsourcing can take your company to the next level; it can help you expand into new countries and gain a competitive edge. Depending on your company objectives, the solutions available with outsourcing are immense. Many companies have used outsourcing to enter the Saudi market, and those already present in the Kingdom have used it as a method to expand their efforts and multiply their results.

If you would like to know more about how you can use outsourcing in Saudi Arabia, contact us on +966 11 411 1127 or [email protected].