Business Process Outsourcing Gives Continued Support

Business process outsourcing is typically categorized into back office outsourcing and front office outsourcing. Back office outsourcing includes internal business functions such as human resources, finance and accounting. It provides organizations with the services to help manage tasks like data entry,data management, surveys, payment processing, quality assurance and accounting support. Front office outsourcing however, deals with customer related interactions such as telemarketing, customer service centres, help desks and inbound or outbound sales. In addition, other outsourcing segments within the global industry can include business services, energy, technology, healthcare and pharmaceuticals, retail, travel and transport, and telecom and media.

Continue ReadingBusiness Process Outsourcing Gives Continued Support