benefits of shared services
Shared services are an organizational model where a defined set of support services are managed by an independent, internal, and centralized organization. Shared services separate operational and strategic activities to enhance focus and effectiveness throughout the organization.
What are the benefits of shared services?
Culture
The front office culture of the company is enhanced as it becomes customer-centric, as well as improving service and lowering costs. Shared services also improve staff ownership of work as accountability and responsibility of work are increased.
Charging mechanism
The defined model for charging back the cost of shared services to the company is beneficial, using a transactional charging model, similar to using a third-party supplier, as this lowers costs for the company.
Objectives
Shared services help companies improve their efficiency and effectiveness, therefore offering higher service excellence. It also creates standardization throughout the business and enhances performance. It allows for continuous improvement, of internal and customer-facing skills, controls costs, and improves customer satisfaction.
Governance
Shared services provide a governance framework for customers and management. It provides daily control through a management system and transparency, cost control, and service excellence.
People Development
Regular investment in skills is a normal part of shared services, staff are encouraged to upskill, cross skill and learn new skills through training plans and performance management.
Organizational Structure
The organizational structure of a company when utilizing shared services means that staff is organized in end-to-end service delivery by an end-to-end process and in a customer-centric manner.
Continuous improvement
Shared services ensure that service is increasingly efficient and feasible. Processes are improved and automation is increased to improve the effectiveness and productivity of the company.
The benefits available with shared services are numerous and continue to grow as other advancements are made in this area. Technological advancements such as robotics process automation (RPA) and artificial intelligence (AI) continue to make shared services an increasingly favorable option for companies.
If you need support with implementing shared services, contact us at +966 11 411 1127 or [email protected]
KSA
Moon tower 3rd Floor
7586 King Fahd road, Riyadh
Phone: +966 11 411 1127
UAE
Office 3601, JBC 1,
Cluster G, JLT,
Dubai
Phone: +971 44 508 208
Canada
1 Yonge Street, Suite 1801
Toronto, Ontario
Tel. +1 416 214 6888
Kuwait
Osama Building, Office 2,
AL-Qibla Block 11,
Fahed AL- Salem Street
India
No. 500 Hegde Nagar
Main road, Dr. Shivarama
karanth Nagar,
Bangalore 560077.
Phone: +91 804 394 4873
Egypt
ResCo-Work08, Namaa
Building, 5th Floor,
Emtedad Ramses,
6th district, Nasr City,
Cairo
- KSA
-
Moon tower 3rd Floor
7586 King Fahd road, Riyadh
Phone: +966 11 411 1127
- UAE
-
Office 3601, JBC 1,
Cluster G, JLT, Dubai
Phone: +971 44 508 208
- Kuwait
-
Osama Building, Office 2,
AL-Qibla Block 11,
Fahed AL- Salem Street
- Canada
-
1 Yonge Street, Suite 1801
Toronto, Ontario
Tel. +1 416 214 6888
- India
-
No.500 Hegde Nagar Main road, Dr. shivarama karanth Nagar,
Bangalore 560077.
Phone: +91 804 394 4873
India
Phone: +966 11 411 1127
E-mail: [email protected]
India
Phone: +966 11 411 1127
E-mail: [email protected]
India
Phone: +966 11 411 1127
E-mail: [email protected]
India
Phone: +966 11 411 1127
E-mail: [email protected]
India
Phone: +966 11 411 1127
E-mail: [email protected]
India
Phone: +966 11 411 1127
E-mail: [email protected]