In the early days of being a start-up, SMEs can lack the manpower to perform non-core business functions, often leaving tasks undone. At this stage, hiring additional full-time employees is unlikely to be an option but companies still need to source assistance. It is at this time that they begin to look at the advantages of outsourcing. 

A study by PwC showed that small businesses that outsourced, grew faster, larger and more profitable than those that don’t. Since 2014 companies are outsourcing as a way to remain nimble in regulatory and technology areas.

Previously jobs like call handling or administration were outsourced but we are seeing an increasing number of businesses looking to outsource payroll, human resources, and recruitment.

Outsourcing lets small to medium-sized businesses have access to experts with less risk to them in their early stages of growth.

Another shift that we are seeing is that traditionally larger companies would not need to use outsourcing services, however, this is changing as they explore new markets and sectors. Outsourcing gives them access to experts without the need to take on permanent staff.