Blog

Proven’s Service Delivery Director discusses COVID time operations behind the scenes

COVID-19 has become an epidemic disruptor, affecting customer service and operations all over the globe. Therefore, customer service and support leaders felt the need to develop near- and long-term strategies to counteract possible outcomes. Proven was also grappling with several operational challenges, including maintaining operational continuity, adapting to new ‘norms,’ and assuring quality for essential services during the COVID-19 crisis. To make our operations more efficient and effective, our service delivery team made significant changes to their existing model. So, how did our team manage to alleviate the pressure brought by COVID-19? Proven’s Service Delivery Director shares some insights with us in this one-to-one interview. 

"We had to scale up quickly to accommodate the demand growth."

Question #1: Would you please introduce yourself and your role at Proven?  

Abdulaziz: My Name is Abdulaziz Al Mashari, and I have been part of Proven for more than ten years. I started my career at Proven within the government relations, HR, and operations areas and have steadily worked my way up to the current role of Service Delivery Director. Through this journey, I have had a chance to gain exposure to the whole service delivery value chain and attain experience on other related multiple fronts. This allows me to have a very holistic view of the sector that Proven is in and the various factors that influence the industry and our clients. My long tenure has allowed me to deal with a multitude of cases and scenarios, which have greatly helped broaden my skills set and knowledge base. This has provided me with the advantage of being able to look at issues from multiple angles.  

 As Service Delivery Director, I oversee the service delivery value chain in Saudi Arabia, which includes clients relationship management, advisory, process planning, optimization, capacity management, and service quality assurance.

Question #2: What is a typical day at work according to you?  

Abdulaziz: In our line of business, there are a lot of variabilities that come with front-end client management. However, I aim to structure/organize my day to tackle the ad hoc cases and work that comes my way and take a more comprehensive approach required of my role.  

Usually, I start my day by clearing through urgent emails before even coming to the office. This lets me catch up on the previous day’s leftover requests and get ahead of some of the current day’s queries. The early part of my day is dedicated to ad-hoc meetings related to daily operations. I usually have inter-department and client meetings from midday onwards and reserve the last two to three hours for focus time, primarily used for planning and work analysis. 

Question #3: The expectations of clients vary from each other. How would you make sure that you meet the needs of everyone? 

Abdulaziz: I think the real art is managing client expectations. We, at Proven, really put the client’s needs as our ultimate focus. Everything is derived from this on point. Making sure we manage client expectations can be challenging, but at the core, it’s about having open communications with our clients and making sure we work as a partner with them to solve their issues. We have an ongoing regiment to make our service delivery model more flexible to meet each client’s requirements. Our processes are identifying the client needs and subsequent service delivery elements. We then prioritize execution based on the urgency, and the client relationship team manages the expectations around this delivery. 

Question #4: As a service delivery director, what was the most challenging thing to you during the COVID time?  

Abdulaziz: We had been hard at work creating a distributed team delivery structure well before COVID time. In general, our internal infrastructure was excellent to face the COVID circumstances, especially the communication mechanism and the internal processes for providing services. The most challenging parts that we encountered were adapting to repeated changes in governmental functions that we dealt with and then managing service delivery levels and client expectations. As you can imagine, many of our clients faced unforeseen scenarios and business situations. Quickly adapting to these needs and at the same time increasing our knowledge of the functional elements was most challenging. 

Our second challenge came when global mobility and related preventive measures were eased, and business started coming back to normal. There was a sharp surge in the volume of work and clients in a brief period, and we had to scale up quickly to accommodate the demand growth. 

Question #5: How did you adjust the Service Delivery Model to the ‘New’ Normal?  

Abdulaziz: With the increase in work volume and team members, we have moved towards building teams specializing in each service category. We created functional knowledge hubs around subject matter experts in each service category, along with a similar structure in the front end.  

These service delivery model changes helped us consolidate knowledge and experience for each specialty, and we saw the results on the ground post-implementation. This has allowed us to scale up faster and adapt quickly to the changing business and regulatory environment. 

9winz Gambling Establishment Download App Apk & Login

You can test them but there is also a chance to stick to the other kinds too. Incidentally, playing slots comes in the practice method. This will give you a chance to figure out if the game suits you before you spend your rupees on it. The Dafabet Internet casino is among the most popular around the globe..

Dark Magic provides a deposit bonus back. As well as Texas Keep’em, we in addition offer a great many other poker variants. On top of this,most Andar Bahar Apk generally give some free of charge credits to learn and know the Indiancard game. Friendly support brokers are always prepared to assist

  • For instance, if you get a free of charge lottery ticket, you will have to commit it on a certain type of on the net lottery.
  • Simply go to “Cashier”, from
  • If the internet casino you are looking at doesn’t possibly mention certain requirements, it may be a

single document were asking. Last night i almost down payment rs and there was nothing any report where asked but when withdrawal time will come they just delay our request. I won almost 12 lakhs and when the time come to withdraw customer support agent requesting me document that i did submitted. I have dropped all saving to the web sites 9winz.com i want to fair decision remember to i have family members and kids. 9Winz offers helpful and friendly customer care who will remedy all of your queries through either live chat or e mail support.

Payment

Your site will screen a welcome communication for existing customers. Once you mouse click this button, a form appears immediately. The form will prompt one to enter your mobile number, verification program code and email. The Casino bonus at 9WINZ is called the Welcome Slot machines bonus, and it matches your initial deposit with around ₹25,000 in extra money.

Bonus And Offers Analysis

In reality, you can’t do this in most Indian online casinos without deposit bonuses. Because you’d have to beat the wagering specifications first. Guess token – this type of token usually includes a certain value attached to it and has to be used on a single hand. For example, the operator can provide that you $5 token for blackjack.

Forms Of Bookmakers

All problems will be solved quick and effectively like a performance of the provider values its status. When the 9Winz gambling establishment app obtain preference can be acquired, the relevant info will definitely come to be officially confirmed. For such situations, there’s a execute to receive well gain access to to the accounts. You can choose it at the time you log in on your private profile. You will acquire detailed guidelines by Word or e-mail.

Habanero Happy Hrs On 9winz

Apart from that, there are regular cashbacks, birthday bonuses, free spins and Happy Hours. After receiving your identity documents , 9winz can process Your withdrawal request within 48 hours, and in certain cases, immediately. Fees can apply to deposits, depending on the deposit method chosen. For the most up-to-date fees on depositing money, go to “My Account” and “Deposits” on the deposit form. All of your personal information is processed by 9winz.

Most casinos require only basic data such as your name, contact number, and address. Registration can be done both via mobile and desktop gadgets. Gratorata $7 No cost Benefit – with lower wagering requirements x40. The reward will expire if you are not active in seven days. It has a Deposit section where you can make a deal back or withdraw your earnings.

So the on the net casino with no deposit bonus is a great way of familiarizing yourself having a casino brand, but not the best way to win big money. Those very few casinos who carry out offer this free no deposit sign-up casino benefit get much more love from gamblers. The exact amount of the offers can vary greatly from gambling house to casino. Still, the very fact of being offered money free of charge is enough to operate a vehicle members towards this internet casino without deposit.

Take Advantage Of Btc Casino – Examine These 99 Tips

The web page at 9Winz talks about how to arranged limits on your own by using the limited resources that exist in the person’s account. Chat specialists are available round the clock, 7 days per week. Pleasant operators react swiftly in problem-solving situations.

How To Lay Claim A Free Benefit On Registration?

There are two 9WINZ sign up casino bonus presents available to new individuals, one for Live life Casino and something for Slots. Local methods ensure it is fast and simple for most individuals to make withdrawals at 9WINZ, as strategies such as Paytm and UPI happen to be widely used by millions of people in India. The 9WINZ modern casino is also making use of recognized and well-known sport providers, in addition to secure payment options. Their website will be encrypted to safeguard your individual and financial details.

With a massive library of live life casino games, slot machines, and virtual activities, 9WINZ gives possibly the most founded operators a go for their cash. At 9Winz, Teenager Patti is gaining increasingly more popularity, therefore the creators with the club offer to try your luck in a variety of types of games. A few successful wagers can quickly maximize a player’s bank, consequently make sure to play on the great stakes and demonstrate your intellectual capabilities on the texas holdem table.

Payment Procedures And Withdrawals At 9winz Casino

You can read their Privacy Policy to learn more about which personal data they handle and how they use it. This Privacy Policy will explain how they handle your personal information when you visit their website. Is the owner of 9Winz and is a Curaçao Gaming Authority licensed and controlled company. This is a well-known and reputable licence, which gives us confidence that 9Winz is a safe site for Indian players. No telephone support, but players can reach out to live agents 24/7.

There are numerous Indian online casinos out there that they can’t make an impression on your competition unless they offer you something. Many online casinos with no deposit options previously offer a delightful bonus and present people bonus money to complement their deposit. Supplying a no deposit bonus for free produces casinos a lot more prominent inside the eyes with the gamblers.

How Easy Is It To Open A Fresh Account?

To experiment with for real, you should be a registered member of 9Winz. Actually, playing within the live section is definitely thought to be one of the better ways to make money by means of the casino. But, this is going to operate only when you have the ability to develop your own strategy. With millions of customers, Choice365 is one of the most popular gambling sites on the planet. Look for casinos that status their rules obviously and demonstrate that the rules are fair. Unless you want to read dozens of internet pages of rules, rely on CasinoHEX.in.

Faq 9winz Casino

A casino benefit without deposit isn’t a mandatory bonus for any casino. Which means that an online casino may offer a bonus of this kind, but they are not obligated. Use our help get a better idea about no down payment bonuses or check out your online casino’s promotion segment. Wagering requirements will be what makes the selling point of bonuses a little bit less pronounced.

Below on My Betting Web sites India, we simply recommend legal bets sites. You should employ the program code “100FIRST” in orderto promise the first first deposit bonus offered by thecasino. Claim this give and you’ll standard bank a bonus of 100% up to €500, plus 100 no cost spins will be handed for you. NetEnt has remaining a draw in the online gaming industry, being the top supplier of online slot machine games and

Powerful Tips To Assist You To 9winz Better

This type of poker uses familiar combinations, so it’s not hard to learn straightforward rules and start winning right away. A free welcome bonus no deposit gambling establishment offers this type of bonus for a game or specific games. The bonus is designed to help you to get a better idea about the modern casino, game or games. This results in you should use it for restricted games, mostly slots or lottery. The other information you should know about is the fact that not all gambling establishment games count exactly the same. If you make a bet with an online slot, the complete of your bet counts into the wagering requirement.

You can be sure to get your favorite casino games on 9Winz, with impeccably dressed fancy-looking live dealers. There is a huge selection of live blackjack and reside roulette dining tables, with enough assortment to keep even the seasoned people entertained.

⃣ Carry Out All On The Net Casinos Provide No Deposit Extra?

During writing, 9winz possesses promised mobile app for both Android os and iOS websites. Wagering can be done at all live life casino video games except Baccarat video games. On the house page from the 9Winz, you’ll be able to start to see the offers of best slots. These are the most popular units frequently enjoyed by the participants of the source of information.

– Certain Indian online casinos offer you welcome bonuses which are measured in tens of thousands of rupees. It’s not uncommon to see a casino offering ₹70,000 to the brand new gamblers. However, the money you receive within a no deposit extra online casino is far smaller sized than that. It doesn’t exceed ₹1,500, and generally, it’s not even money being distributed but no deposit free spins internet casino offers.

On the main area of the page, you can find the most popular slots from the various sections. It’s important to note that the casino functions under a Curacao licence and boldly articles the licensing details. It confirms its reputation and the capability 9winz to solve disputes under intercontinental gambling laws. Not any, 9Winz Betting property doesn’t have a very modern casino iphone app in the intervening time.

More Projects