Falling economies, a quest for revival, and unprecedented events were embedded in 2020, making it a landmark year in history. With unpredictability ruling the norm this year, businesses in GCC countries such as Saudi Arabia, the United Arab Emirates, Bahrain, and Kuwait found it challenging to look beyond the COVID-19 narrative. While we were on the cusp of a workplace environment heavily influenced by technology much before this year, 2020 reasserted our belief.